FAQ
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Order status & Information
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Shipping & Damage
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Returns
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Account & Loyalty
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Gift cards & Promotions
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Assembly & Maintenance
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
Other
Can I still get points for a bike purchase made before the current rewards program was implemented?
Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more
Account & Loyalty
June 07, 2024•1 min read
I didn't finish the transaction but my loyalty points are gone. What happened?
If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more
Account & Loyalty
June 07, 2024•1 min read
Why can't I use my Loyalty Program points to pay for a draft order?
Loyalty Program points to pay for a draft order ...more
Account & Loyalty
June 07, 2024•1 min read
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