FAQ
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Order status & Information
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Shipping & Damage
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Returns
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Account & Loyalty
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Gift cards & Promotions
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Assembly & Maintenance
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Other
Why doesn't my tracking number work?
Sometimes, you might receive a tracking number before our carrier picks up your order. This means that your tracking number may not give you any information right away. Please allow 24-48 hours after receiving your order shipment notification for tracking information to populate.
If your tracking number has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress. We recommend checking the tracking number again 12-24 hours later.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
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