FAQ

Do you accept bikes on consignment?

Do you accept bikes on consignment?

Although Mike's Bikes can not accept bikes on consignment, we're partnered with Bicycle Blue Book to offer a trade-in program. ...more

FAQ

April 28, 20240 min read

Do you accept bikes on consignment?

Do you accept bikes on consignment?

Mike's Bikes does not accept bikes on consignment. ...more

FAQ

April 28, 20240 min read

Can I upgrade to different parts before my bike ships?

Can I upgrade to different parts before my bike ships?

Yes, you can upgrade to different parts before your bike ships. Mike’s Bikes may offer a discount on aftermarket upgrades at the time of purchase. ...more

FAQ

April 26, 20240 min read

Order status & Information

Why does this item show to be in-stock, but I can’t check out?

Why does this item show to be in-stock, but I can’t check out?

Depending on stock level and location of the inventory, certain shipping options may not be available for some products. ...more

Order status & Information

April 08, 20240 min read

Why did only part of my order ship?

Why did only part of my order ship?

Your order with Mike’s Bikes may have items located in different warehouses or store locations across the San Francisco Bay Area and Denver, CO regions, which could result in partial shipments with va... ...more

Order status & Information

April 04, 20241 min read

Is it too late to make a change to my order?

Is it too late to make a change to my order?

So long as your order has not been picked up by the shipping carrier, we may be able to still edit or change your order. ...more

Order status & Information

April 01, 20241 min read

Shipping & Damage

Can you ship internationally?

Can you ship internationally?

We offer international shipping on a case-by-case basis, excluding some products due to dealer contracts; read more below. ...more

Shipping & Damage ,Shipping

April 08, 20240 min read

The tracking for my package shows that it was delayed, what should I do?

The tracking for my package shows that it was delayed, what should I do?

Delays in shipping can happen for various reasons such as high shipping volume, weather conditions, transportation disruptions, or logistical issues. ...more

Shipping & Damage ,Shipping

April 02, 20240 min read

Why doesn't my tracking number work?

Why doesn't my tracking number work?

Your tracking number may not show immediate information as it could be issued before our carrier picks up your order; please allow 24-48 hours for tracking details to appear. ...more

Shipping & Damage ,Shipping

March 31, 20241 min read

Returns

I received a damaged item, how do I avoid paying return shipping?

I received a damaged item, how do I avoid paying return shipping?

If a item arrives with damage out of the box, send us a email with pictures of the damage and we'll see what we can do to assist! ...more

Returns

March 28, 20241 min read

Why does my order not come up in the return center?

Why does my order not come up in the return center?

When filing a return request, please be sure to enter the order number exactly as it appears on your order confirmation email or the packing slip you received with your order. ...more

Returns

March 28, 20241 min read

My order was shipped to me, can I return it at one of your stores?

My order was shipped to me, can I return it at one of your stores?

Items purchased via the website can be returned in any Mike's Bikes, provided it meets the criteria of our return policy. ...more

Returns

March 28, 20240 min read

Account & Loyalty

Can I still get points for a bike purchase made before the current rewards program was implemented?

Can I still get points for a bike purchase made before the current rewards program was implemented?

Rewards points accrued before January 1st, 2022 are no longer valid in the new rewards program, please see below for full details! ...more

Account & Loyalty

June 07, 20241 min read

I didn't finish the transaction but my loyalty points are gone. What happened?

I didn't finish the transaction but my loyalty points are gone. What happened?

If you applied loyalty points to your cart but didn't complete the transaction, your points are now in the form of a coupon code and will no longer be visible. Here's how to get your points back! ...more

Account & Loyalty

June 07, 20241 min read

Why can't I use my Loyalty Program points to pay for a draft order?

Why can't I use my Loyalty Program points to pay for a draft order?

Loyalty Program points to pay for a draft order ...more

Account & Loyalty

June 07, 20241 min read

Gift cards & Promotions

Do you offer any discounts for new customers?

Do you offer any discounts for new customers?

We offer new customer discounts on mikesbikes.com when you sign up for email and text, with some exclusions. ...more

Gift cards & Promotions

June 07, 20241 min read

How do I use my gift card from the store online?

How do I use my gift card from the store online?

Redeem your Mike's Bikes gift card online by locating the 13-digit number starting with '230' on the back, entering it at checkout, and paying any remaining balance if necessary. ...more

Gift cards & Promotions

June 07, 20241 min read

What should I do if I had a gift card but lost the code?

What should I do if I had a gift card but lost the code?

Lost your gift card code? No worries! Contact us at 866-600-22453 or email [email protected] from the email address associated with your order or purchase. We'll locate your account and confirm your... ...more

Gift cards & Promotions

June 07, 20241 min read

Assembly & Maintenance

I received my bike, is it tubeless?

I received my bike, is it tubeless?

Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more

Assembly & Maintenance

June 06, 20243 min read

How should I install my pedals?

How should I install my pedals?

Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more

Assembly & Maintenance

June 06, 20243 min read

I paid for GLA, but something isn't working on my bike. What should I do?

I paid for GLA, but something isn't working on my bike. What should I do?

We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more

Assembly & Maintenance

June 06, 20241 min read

Other

Do you offer corporate bike perks or leasing options?

Do you offer corporate bike perks or leasing options?

Partnering with Lease a Bike, we offer simplified bike leasing through your employer, including maintenance and insurance, with convenient service at all Mike's Bikes stores. ...more

Other

June 06, 20241 min read

Why are one or more of the parts on my bike different from the spec sheet?

Why are one or more of the parts on my bike different from the spec sheet?

While brands spec their bikes with certain components, at some times they need to ship bikes to dealers with different components due to availability. While not ideal, if spec is changed it will alway... ...more

Other

June 06, 20241 min read

Can I make an appointment for service through the website?

Can I make an appointment for service through the website?

Book your bike service with our Wheelsmith Certified technicians at any Mike’s Bikes location, with further details provided below for online appointment scheduling. ...more

Other

June 06, 20241 min read

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