FAQ
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Order status & Information
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Shipping & Damage
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Returns
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Account & Loyalty
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Gift cards & Promotions
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Assembly & Maintenance
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
Other
Why does my order not come up in the return center?
Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."
For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.
Still Need Help?
If you have any other questions, feel free to email us at [email protected] or call us at 866-600-2453. We’re always here to help!
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