FAQ
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Order status & Information
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Shipping & Damage
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Returns
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Account & Loyalty
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Gift cards & Promotions
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Assembly & Maintenance
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
Other
I received my bike, is it tubeless?
Some bikes ship already setup tubeless (depending on the brand), however some don't. See below for the pros and cons of tubeless, and how to tell. ...more
Assembly & Maintenance
June 06, 2024•3 min read
How should I install my pedals?
Installing bicycle pedals is generally straightforward, but there's a crucial detail to remember: the left pedal has reverse threading, requiring a counter-clockwise turn to tighten. ...more
Assembly & Maintenance
June 06, 2024•3 min read
I paid for GLA, but something isn't working on my bike. What should I do?
We're sorry to hear that your bike arrived not working perfectly. Our goal is for every bike we ship to be ready to ride as soon as the reassembly is complete. Below, we have some steps to help get yo... ...more
Assembly & Maintenance
June 06, 2024•1 min read
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